Blog Posts:

5 Things I Learned About Leadership from the Death & Rebirth of Microsoft by Dare Obasanjo

https://dareobasanjo.medium.com/5-things-i-learned-about-leadership-from-the-death-rebirth-of-microsoft-3eaf42567061

How much influence does a leader really have? A TON, especially over the culture of a workplace, which impacts everything that comes out of it. In this post, Obasanjo talks about what Microsoft’s Lost Decade was like from the inside, and what it was like after. An illuminating read.

Don’t make “data-driven product decisions”—build a data-driven semantic environment by Pavel Samsonov

https://uxdesign.cc/dont-make-data-driven-product-decisions-build-a-data-driven-semantic-environment-3220d177b73f

A fantastic look at why it can feel like you’re speaking past coworkers when presenting data insights. Samsonov talks about how companies develop collective mental models, and how no amount of data-points can hope to dislodge these assumptions. To change people’s minds, you’ll need to change the semantic environment of your organization.

“When you over-rule designers’ judgment about users’ needs, you are telling them to spend less energy solving problems and more energy selling you on solutions.” –Jonathan Korman

Podcast:

Rosenfeld Review Podcast

https://rosenfeldmedia.com/podcasts

Influential industry publisher Lou Rosenfeld hosts a variety of guests on topics of import to UX and Product Design. Recent episodes have offered interesting perspectives on both working with AI and working on AI. This show is a treasure trove of names and concepts of import in our field.

Book:

The Art of Explanation: How to Communicate with Clarity and Confidence by Ros Atkins

https://bookshop.org/p/books/the-art-of-explanation-how-to-communicate-with-clarity-and-confidence-ros-atkins/21172586?ean=9781472298416

Clear communication is essential to rallying your team, persuading your boss, and having impact in your role. BBC journalist Ros Atkins shares what’s he’s learned about effective messaging.

In Pop Culture:

Controversy around Crush! Apple’s iPad Pro Commercial

It turns out human being have a deep emotional connection to the physical world and don’t enjoy seeing objects that signify their culture being obliterated by a hydraulic press. Why is that sentiment perpetually surprising to tech people?

This ad was great in a lot of ways, and while its easy to see the elegance of the visual message (“You can do all these things with our tidy, clean, ultra-thin device!”,) and there is value to controversy in advertising (when was the last time anyone cared about an Apple ad?,) the general reaction to its release highlights how the insider nature of the industry leads to big, faulty assumptions. Early Aughts Apple was able to capitalize on the promise of “culture in your pocket”; but now? The optimism is gone, and a reckoning with how absolutely under attack non-tech people feel about the role technology plays in their lives is in order.

Have you read, watched, or listened to something really great and UX-y lately? We’d love to share it!

Allison Nowak, Instructional Designer at OUCCAS (Ohio’s University Consortium for Child and Adult Services)

Tell us a little about yourself! What do you enjoy outside of work?

I just moved to the greater Akron area.

Outside of work I sew, listen to multiple podcasts, hike, and take care of my houseplants and three cats. I’m working on training my cats to go hiking with me. 

Tell us about your path to becoming an Instructional Designer. How did you end up in this role?

It took a few other jobs and lots of research for me to discover Instructional Design. It’s not a widely known career for people working outside of Learning & Development.

But, as I researched Instructional Design and analyzed my current & potential skillset, I discovered I already had a lot of the skills needed. So, I spent four months of full-time, self-directed study to fill the gap in my knowledge and skills. I took a few classes and consumed all the books/blogs/podcasts my mind could absorb. (Shoutout to Luis Malbas & the TLDC—your content has been indispensable!)

I landed my first ID contract in that 4^th month. That job and all work since as an Instructional Designer & eLearning Developer has been so rewarding, and downright fun. I finally feel like I’m able to use my whole brain at work and be valued for it!

What’s your favorite part of your workday or week?

When my Teams is on do not disturb, or it’s after typical business hours, and I know I have 4-6 uninterrupted hours to build something beautiful that will solve a problem.

Do you use anything in your work now that you learned in school or in the past that surprises you, that you thought you’d never use “in real life”?

Growing up with parents who struggled to use computers meant I did things like handwrite a “How to Print” guide for my mother. I was maybe 11 or 12. It was a click-by-click guide with numbers, headings, and icons. I then coached her through the steps along with the guide until she was able to successfully print on her own. She kept that guide by her printer for many years. 

Understanding the barriers to a work task, coming up with a solution that will help that person successfully do that work task, and presenting said solution in a way that can be used by that person—that’s a lot of what Instructional Design is. It was natural for me to create solutions like this. It showed up in all my previous jobs—tutoring music, caring for an elderly family friend, teaching English to adults. But it wasn’t until later in life that I made the connection that it was a valuable work skill.

Also, playing with fonts in Word ’95 when I was a kid. Selecting the most ridiculous of fonts—Jokerman ITC, Goudy Stout, Curlz MT—just to see how that would change the document. Obviously, those would be terrible choices for most products today, but I still think a lot about fonts: is it readable by my users in all formats (print, digital, up close & far away); will it display in all software (PPT, Adobe Acrobat, Articulate); and does it convey the correct tone for the product?  

If you could give yourself 10 years ago advice from yourself today, what would it be?

“Do what you love” is bad career advice. And practicality isn’t everything. You can and should find a middle ground between following your passion and pursuing a strictly-practical field. 

Do you know a stellar UX, UI, Product, or Software Designer or Researcher who has joined the field in the last five years that we should feature? Let us know!

Podcast:

The Design Systems Podcast

https://www.designsystemspodcast.com

The Design Systems Podcast features fantastic conversations with great guests, with new episodes every week.

In a recent episode, “From Consistency to Contribution: How Design Systems Grow Trees with Jay Smith at REI,” host Chris Strahl and guest Jay Smith discuss the goal of “creating models that encourage flexibility of use while slowing down the rate of change.”

Book:

Paved Paradise: How Parking Explains the World by Henry Grabar

https://bookshop.org/p/books/paved-paradise-how-parking-explains-the-world-henry-grabar/18727296

The impact of design decisions is far-reaching, and in Paved Paradise, the author discusses the myriad ways 20th Century Infrastructural design decisions continue to shape our world in surprising, heartbreaking, and comical ways.

Listen to Terry Gross interview the author on Fresh Air here: https://www.npr.org/2023/05/09/1174962751/paved-paradise-examines-how-parking-has-changed-the-american-landscape

  Blog Post:

Expressing Ideas Through Mind Maps by Tasha Markovich, UX Matters https://www.uxmatters.com/mt/archives/2022/12/expressing-ideas-through-mind-maps.php

Local UX Researcher Tasha Markovich highlights the under-utilized visualization tool “mind maps,” fleshing out best practices culled from her experience creating them for a variety of contexts, and reviewing some of her favorite digital tools for hosting collaborative mapping events.

Article:

New Yorker – “What Happens to All the Stuff We Return?” by David Owen https://www.newyorker.com/magazine/2023/08/21/the-hidden-cost-of-free-returns

This thought provoking article about the reverse logisitics industry provides a window into the world of physical product development, where many of the same concerns digital product designers face also pop up. The author discusses how snags can lead to design innovation when someone takes the time to really look at the process. “You can’t beat the information you get from a product once a customer has touched it.”

In Pop Culture:

Dennis Takes a Mental Health Day – It’s Always Sunny In Philadelphia, S16 E8

The longest running live action sitcom in American history ended their latest season with a deep dive into tech hell, where every device Dennis encounters seems to be conspiring against him. You can stream the episode on Hulu.

Have you read, watched, or listened to something really great and UX-y lately? We’d love to share it! 

Podcasts:

24 Minutes of UX

This is the companion podcast from the organizers of 24 Hours of UX. (UX Akron recently participated in the 2023 24 Hours of UX on May 3rd.) While recorded videos are still in the works for the event, have a listen to the podcast series.

https://24minutesofux.buzzsprout.com/1344814

The YouX Podcast

Hosts Chris and Mustafa share their unique global insights on UX design.

https://sites.libsyn.com/467499

The Interface

A monthly group chat for everything happening in content design and UX writing.

https://uxcontent.com/the-interface-podcast/

  Blog Post:

This love letter to design from a mid-career product designer is full of great thoughts and woven through with quotes from additional designers who inspired Fabricio.

Lessons of Design by Fabricio Teixeria, UX Collective

https://uxdesign.cc/lessons-of-design-75cc0731534

Case Studies:

Dan and Louis-Xavier’s Case Studies are masterclasses in presenting UX ideas. Their recent two-part study of Bing’s integration of ChatGPT is spot-on.

Growth.design Case Studies – 2 Part Bing AI Audit

https://growth.design/case-studies/new-bing-ai-ep1

https://growth.design/case-studies/new-bing-ai-ep2

Comedy Special:

John Early’s Now More Than Ever comedy special (streaming on HBO) features a joke about how the tone of the text on app permissions buttons hints strongly at what your phone wants you to do. The joke starts at 30:10 and ends at 34:45.

Have you read, watched, or listened to something really great and UX-y lately? We’d love to share it!